Welcome to aussiesurplus.com ("we," "us," "our"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and protect the information you provide when visiting or making a purchase on our website.
Aussie Surplus is operated by FPFM SIA, a private limited company (SIA) registered in Latvia (FPFM SIA, Saulgožu iela 4 - 17, LV-1055 Rīga, Latvia), serving customers in Australia.
1. Information We Collect
When you visit our website, we may collect the following information:
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Personal Information: Your name, address, email address, phone number, and payment details when you place an order
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Order Information: Products purchased, order history, and delivery details
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Technical Information: IP address, browser type, operating system, and usage data to improve site performance
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Cookies: Small files to enhance your browsing experience and personalise your shopping journey
2. How We Use Your Information
We use your information to:
- Process and deliver your orders
- Communicate with you regarding your purchases and enquiries
- Improve our website, products, and services
- Detect and prevent fraud or unauthorised transactions
- Comply with legal obligations
3. Sharing Your Information
We do not sell your personal data. However, we may share it with:
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Service Providers: Such as payment processors, logistics partners for shipping (including international fulfillment partners - see section 3a), and IT support providers
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Legal Authorities: If required to comply with law or protect our legal rights
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Business Transfers: In the event of a merger, acquisition, or asset sale
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4. Data Processing and Storage
Your data is processed and stored by:
- Shopify Inc. servers (located in Canada and the United States) - our e-commerce platform provider
- Our certified payment processors
All international data transfers are protected by appropriate contractual safeguards and security measures. Shopify is certified under relevant data protection frameworks and maintains industry-standard security practices.
5. Data Retention
We retain your personal data for:
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Order information: 7 years (tax/legal obligation)
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Account data: Until account deletion or 3 years of inactivity
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Analytics cookies: Maximum 26 months
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Marketing communications: Until consent withdrawal or 3 years of inactivity
After these periods, data is securely deleted or anonymised.
6. Your Rights
Under the Australian Privacy Act 1988 and Australian Privacy Principles (APPs), you have the right to:
- Access the personal information we hold about you
- Request corrections or updates to your information
- Request deletion of your data (where legally permitted)
- Object to the processing of data for certain purposes
- Make a complaint to the Office of the Australian Information Commissioner (OAIC) if you believe your privacy has been breached
To exercise your rights, contact us at contact@aussiesurplus.com.
For more information about your privacy rights, visit the OAIC website at www.oaic.gov.au.
7. Cookie Policy
We use technically necessary cookies for site functionality and analytical cookies to improve user experience.
TYPES OF COOKIES:
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Strictly necessary cookies: Shopping cart management, session, security
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Analytical cookies: Google Analytics for anonymous statistics
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Marketing cookies: To personalise advertising (with your consent)
COOKIE MANAGEMENT: You can manage or disable cookies through your browser settings or via the cookie preferences available on our site. Note that disabling some cookies may limit site functionality.
For more information, see our complete Cookie Policy.
8. Security
We implement industry-standard measures to protect your personal information, including encryption, secure payment gateways, and restricted access to your data.
9. Contact Us
If you have questions about this Privacy Policy or your personal data, contact us:
📧 Email: contact@aussiesurplus.com
📞 +61 2 8261 0212
📍 Address: FPFM SIA, Saulgožu iela 4 - 17, LV-1055 Rīga, Latvia
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