Contact Us

Get in touch

We're here to help with any question about gear, orders, sizing or shipping. Our team typically replies within 24 business hours.

Customer service hours

Monday to Friday, 9:00 AM to 6:00 PM AEST/AEDT

Contact channels

📧 Email: contact@aussiesurplus.com
📞 Phone: +61 2 8261 0212
📍 Address: FPFM SIA, Saulgožu iela 4 - 17, LV-1055 Rīga, Latvia

What can we help with?

Orders & tracking — Use the "Track my order" link in the footer, or email us with your order number.
Returns & refunds — You have 14 calendar days from delivery to return your item. See our Refund Policy for the full process.
Shipping — All orders are shipped to Australia. See our Shipping Policy for delivery times.
Sizing & product questions — Drop us an email and we'll get back to you within a business day.

Frequently asked questions

How long does shipping take?
Standard delivery to Australia takes 7–14 business days after dispatch. See Shipping Policy for details.

Do you ship outside Australia?
No. We only ship within Australia.

What payment methods do you accept?
Visa, Mastercard, American Express, Apple Pay and PayPal.