Contact Us

Get in touch

We're here to help with any question about gear, orders, sizing or shipping. Our team typically replies within 2 business days.

Customer service hours

Monday to Friday, 9:00 AM to 6:00 PM (EET, Riga time), which is 5:00 PM to 2:00 AM AEST

Contact channels

📧 Email: contact@aussiesurplus.com
📞 Phone: +61 2 8261 0212 (answered from our Riga office; available 5:00 PM to 2:00 AM AEST)
📍 Registered office (postal address, not a walk-in shop): FPFM SIA, Saulgožu iela 4 - 17, LV-1055 Rīga, Latvia

What can we help with?

Orders & tracking: Use the "Track my order" link in the footer, or email us with your order number.
Returns & refunds: You have 30 calendar days from delivery to request a return, then 14 days after our approval to ship it. See our Refund Policy for the full process.
Shipping: All orders are shipped to Australia. See our Shipping Policy for delivery times.
Sizing & product questions: Drop us an email and we'll get back to you within 2 business days.

Frequently asked questions

How long does shipping take?
Orders are processed within 3-5 business days (order cut-off: 12:00 PM AEST/AEDT), then delivery to Australia takes 7-15 business days after dispatch, for a total of 10-20 business days. See Shipping Policy for details.

Do you ship outside Australia?
No. We only ship within Australia.

What payment methods do you accept?
Visa, Mastercard, Maestro, American Express, UnionPay, Apple Pay, Google Pay and Shop Pay.