Shipping policy

Shipping Policy

This policy applies to all orders shipped to Australia. By placing an order, you agree to the policies contained herein.

Aussie Surplus is operated by FPFM SIA, a private limited company (SIA) registered in Latvia (FPFM SIA, Saulgožu iela 4 - 17, LV-1055 Rīga, Latvia). To offer authentic military surplus at competitive prices, we source products from trusted international suppliers.

A. Shipping Costs:

FREE SHIPPING on all orders to Australia.

B. Shipping Origin & Delivery Times:

IMPORTANT: Our military surplus products are stored at our international supplier warehouses to ensure a wide selection of authentic items at competitive prices. Orders are shipped directly from these warehouses to Australia via international express carriers.

Order cut-off time is set at 12:00 PM (AEST/AEDT).

DELIVERY TIMES:

• Order processing: 3-5 business days
• International shipping: 7-15 business days
• TOTAL TIME: 10-20 business days from order date

CARRIERS USED: Yunexpress, ePacket, and other reliable international carriers selected for tracking capabilities.

TRACKING: You will receive a tracking number via email within 3-5 days of your order, allowing you to follow the shipment in real time.

NOTE: As these are international shipments, occasional delays may occur due to customs checks or local holidays. We will promptly update you in case of significant delays.

Orders are processed Monday to Friday.

C. Delivery Address Change:

We cannot modify the address once the order has been shipped. If you need to change the delivery location of your order, please contact us within 24 hours of placing the order at contact@aussiesurplus.com.

D. Cancellations:

We accept cancellations before shipment (within 3-5 days of order). If the order has already been shipped, please refer to our refund policy.

E. Parcels Damaged in Transit:

If you notice a parcel is damaged during transport, please, if possible, refuse the parcel from the carrier and contact our customer service. If the parcel was delivered without you being present, please contact our customer service at:

📧 Email: contact@aussiesurplus.com
📞 +61 2 8261 0212
Customer service available: Monday to Friday, 9:00 AM to 6:00 PM (AEST/AEDT)